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Optimizing the customer journey is the future of Destination Management

By William Bakker | 02.05.25 | Comment?

Traveling is a story

The Canadian Tourism Commission’s path to purchase includes a “movie creation” step. It’s where the visitor imagines the trip she’s about to take. She’s imagining the story she will be part of.

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http://en-corporate.canada.travel/sites/default/files/pdf/ctc_global_comm_plan_2011-final_en.pdf

 

 

A destination is a stage

InĀ essence, a destination is the stage of the vacation story a consumer experiences.

 


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