Comments on: I am the media and the message: Remarkable experiences in Riga

By: wilhelmus

wilhelmus — Fri, 27 Nov 2009 04:41:51 +0000

You should have stayed an extra day Isabel. You clearly missed out.

By: wilhelmus

wilhelmus — Thu, 26 Nov 2009 23:41:51 +0000

You should have stayed an extra day Isabel. You clearly missed out.

By: Isabel

Isabel — Thu, 26 Nov 2009 10:06:33 +0000

This looks great. When was this? I've missed something!

By: Andrew Duff

Andrew Duff — Tue, 17 Nov 2009 10:24:18 +0000

This is great – I love the video clip of Martin – could be used as a cautionary tale about what happens if you come to EBA? The Aerodium looks amazing, I want one for my back yard!!

By: wilhelmus

wilhelmus — Thu, 12 Nov 2009 22:46:07 +0000

Can't believe I didn't put the online channels in my original post, because that's the whole point right? Word-of-mouth is electronic, real time and with everybody you know.

I've added it now..

By: wilhelmus

wilhelmus — Thu, 12 Nov 2009 22:44:46 +0000

Totally agree Anna. A destination brand is the sum of all experiences with the destination for an individual. Through collaboration with industry and local governments, a DMO can do a lot to create great experiences and customer service to get people talking. That's why at Tourism BC our World Host Training Services is an important tool to achieve this.

By: jordi casassayas

jordi casassayas — Thu, 12 Nov 2009 07:54:45 +0000

Completely agree William. I also “went flying”at Aeordium while I was in Riga for business and can assure you I did almost the same as you: talk to everybody about it, but apart of doing it “live” to my friends, I also spread this message through facebook, flickr,…

It's impressive the power of “Word-of-mouth” with new technologies.. a big change, no doubt.

By: AnnaPollock

AnnaPollock — Thu, 12 Nov 2009 07:16:42 +0000

Great example of the power of experience to build business. If Riga, Latvia and Hospitalis were not creating highly creative experiences, you wouldn't have much to share. Now that anyone can be an intermediary, it's time that destinations understood that their role is more to facilitate and accelerate innovation and stellar customer experience than promotion…Thanks for these practical examples Wilhemus and, for tying it all back the the Cdn. McLuhan..