http://www.wilhelmus.ca/2008/11/the-times-to-charge-for-wifi-are-ending.html William Bakker is Chief Strategist at Think! Social Media. These are my personal thoughts. Wed, 08 Feb 2012 09:20:52 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://www.wilhelmus.ca/2008/11/the-times-to-charge-for-wifi-are-ending.html/comment-page-1#comment-221 neuhausen Tue, 16 Dec 2008 23:37:16 +0000 http://beta.wilhelmus.ca/2008/11/the-times-to-charge-for-wifi-are-ending/#comment-221 I don't it's long before charging for Wifi will seem as strange as charging for running water. I don’t it’s long before charging for Wifi will seem as strange as charging for running water.

]]> http://www.wilhelmus.ca/2008/11/the-times-to-charge-for-wifi-are-ending.html/comment-page-1#comment-518 neuhausen Tue, 16 Dec 2008 23:37:00 +0000 http://beta.wilhelmus.ca/2008/11/the-times-to-charge-for-wifi-are-ending/#comment-518 I don't it's long before charging for Wifi will seem as strange as charging for running water. I don’t it’s long before charging for Wifi will seem as strange as charging for running water.

]]> http://www.wilhelmus.ca/2008/11/the-times-to-charge-for-wifi-are-ending.html/comment-page-1#comment-220 Daniel Fri, 28 Nov 2008 08:03:52 +0000 http://beta.wilhelmus.ca/2008/11/the-times-to-charge-for-wifi-are-ending/#comment-220 Hello, I am Daniel from Tourismuszukunft - just some thoughts... It was kind of aggressive solution to write the hotel's name... Google is dominated now by blogs. I consider Wilhelmus solution a quite good one... hopefully there will be other good ones as well, because shipping beer to Canada is kind of expensive ;). Best regards, Daniel Hello,
I am Daniel from Tourismuszukunft – just some thoughts…
It was kind of aggressive solution to write the hotel’s name… Google is dominated now by blogs. I consider Wilhelmus solution a quite good one… hopefully there will be other good ones as well, because shipping beer to Canada is kind of expensive .
Best regards,
Daniel

]]> http://www.wilhelmus.ca/2008/11/the-times-to-charge-for-wifi-are-ending.html/comment-page-1#comment-517 Daniel Fri, 28 Nov 2008 08:03:00 +0000 http://beta.wilhelmus.ca/2008/11/the-times-to-charge-for-wifi-are-ending/#comment-517 Hello, I am Daniel from Tourismuszukunft - just some thoughts... It was kind of aggressive solution to write the hotel's name... Google is dominated now by blogs. I consider Wilhelmus solution a quite good one... hopefully there will be other good ones as well, because shipping beer to Canada is kind of expensive ;). Best regards, Daniel Hello,
I am Daniel from Tourismuszukunft – just some thoughts…
It was kind of aggressive solution to write the hotel’s name… Google is dominated now by blogs. I consider Wilhelmus solution a quite good one… hopefully there will be other good ones as well, because shipping beer to Canada is kind of expensive .
Best regards,
Daniel

]]> http://www.wilhelmus.ca/2008/11/the-times-to-charge-for-wifi-are-ending.html/comment-page-1#comment-219 William Bakker Thu, 27 Nov 2008 20:39:41 +0000 http://beta.wilhelmus.ca/2008/11/the-times-to-charge-for-wifi-are-ending/#comment-219 That's why I didn't name the hotel. This is a reality everywhere and putting the blame on one operator wouldn't be fair. In some cases though, people/companies do evil/stupid things. I don't think there's a problem with pointing them out. Makes everybody think twice. That’s why I didn’t name the hotel. This is a reality everywhere and putting the blame on one operator wouldn’t be fair.
In some cases though, people/companies do evil/stupid things. I don’t think there’s a problem with pointing them out. Makes everybody think twice.

]]> http://www.wilhelmus.ca/2008/11/the-times-to-charge-for-wifi-are-ending.html/comment-page-1#comment-516 William Bakker Thu, 27 Nov 2008 20:39:00 +0000 http://beta.wilhelmus.ca/2008/11/the-times-to-charge-for-wifi-are-ending/#comment-516 That's why I didn't name the hotel. This is a reality everywhere and putting the blame on one operator wouldn't be fair. In some cases though, people/companies do evil/stupid things. I don't think there's a problem with pointing them out. Makes everybody think twice. That’s why I didn’t name the hotel. This is a reality everywhere and putting the blame on one operator wouldn’t be fair.
In some cases though, people/companies do evil/stupid things. I don’t think there’s a problem with pointing them out. Makes everybody think twice.

]]> http://www.wilhelmus.ca/2008/11/the-times-to-charge-for-wifi-are-ending.html/comment-page-1#comment-218 Holly Thu, 27 Nov 2008 20:01:06 +0000 http://beta.wilhelmus.ca/2008/11/the-times-to-charge-for-wifi-are-ending/#comment-218 So what happens now? The hotel has been widely criticized, yet they were already on the way to solve the problem. Is it only the hotel's role to try to communicate the full story? Is spreading the good news as strongly embraced in social media as spreading the bad? Even in your post, though you share the update on this situation, it's a footnote in brackets at the end of the text, not worthy of mention in your opening paragraph, much less its own headline. (I'm not saying you personally need to lead the way on this. Just an observation.) It's the same criticism that newspapers have faced forever. Everyone sees the big splashy headline, but no one ever sees the correction buried at the bottom of page 3. With social media, we have a chance to deal with the follow-up in a better way, but how often does this happen? So what happens now? The hotel has been widely criticized, yet they were already on the way to solve the problem. Is it only the hotel’s role to try to communicate the full story? Is spreading the good news as strongly embraced in social media as spreading the bad? Even in your post, though you share the update on this situation, it’s a footnote in brackets at the end of the text, not worthy of mention in your opening paragraph, much less its own headline. (I’m not saying you personally need to lead the way on this. Just an observation.)
It’s the same criticism that newspapers have faced forever. Everyone sees the big splashy headline, but no one ever sees the correction buried at the bottom of page 3. With social media, we have a chance to deal with the follow-up in a better way, but how often does this happen?

]]> http://www.wilhelmus.ca/2008/11/the-times-to-charge-for-wifi-are-ending.html/comment-page-1#comment-515 Holly Thu, 27 Nov 2008 20:01:00 +0000 http://beta.wilhelmus.ca/2008/11/the-times-to-charge-for-wifi-are-ending/#comment-515 So what happens now? The hotel has been widely criticized, yet they were already on the way to solve the problem. Is it only the hotel's role to try to communicate the full story? Is spreading the good news as strongly embraced in social media as spreading the bad? Even in your post, though you share the update on this situation, it's a footnote in brackets at the end of the text, not worthy of mention in your opening paragraph, much less its own headline. (I'm not saying you personally need to lead the way on this. Just an observation.) It's the same criticism that newspapers have faced forever. Everyone sees the big splashy headline, but no one ever sees the correction buried at the bottom of page 3. With social media, we have a chance to deal with the follow-up in a better way, but how often does this happen? So what happens now? The hotel has been widely criticized, yet they were already on the way to solve the problem. Is it only the hotel’s role to try to communicate the full story? Is spreading the good news as strongly embraced in social media as spreading the bad? Even in your post, though you share the update on this situation, it’s a footnote in brackets at the end of the text, not worthy of mention in your opening paragraph, much less its own headline. (I’m not saying you personally need to lead the way on this. Just an observation.)
It’s the same criticism that newspapers have faced forever. Everyone sees the big splashy headline, but no one ever sees the correction buried at the bottom of page 3. With social media, we have a chance to deal with the follow-up in a better way, but how often does this happen?

]]> http://www.wilhelmus.ca/2008/11/the-times-to-charge-for-wifi-are-ending.html/comment-page-1#comment-217 Joel Tkach Thu, 27 Nov 2008 17:16:46 +0000 http://beta.wilhelmus.ca/2008/11/the-times-to-charge-for-wifi-are-ending/#comment-217 I would suggest the hotel provide wireless internet at no charge in exchange for the customer completing a survey. This way there is value back to the property as management and staff can learn where they doing well and where there is room for improvement. I would suggest the hotel provide wireless internet at no charge in exchange for the customer completing a survey. This way there is value back to the property as management and staff can learn where they doing well and where there is room for improvement.

]]> http://www.wilhelmus.ca/2008/11/the-times-to-charge-for-wifi-are-ending.html/comment-page-1#comment-514 Joel Tkach Thu, 27 Nov 2008 17:16:00 +0000 http://beta.wilhelmus.ca/2008/11/the-times-to-charge-for-wifi-are-ending/#comment-514 I would suggest the hotel provide wireless internet at no charge in exchange for the customer completing a survey. This way there is value back to the property as management and staff can learn where they doing well and where there is room for improvement. I would suggest the hotel provide wireless internet at no charge in exchange for the customer completing a survey. This way there is value back to the property as management and staff can learn where they doing well and where there is room for improvement.

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