Comments on: The times to charge for Wifi are ending

By: neuhausen

neuhausen — Tue, 16 Dec 2008 23:37:16 +0000

I don’t it’s long before charging for Wifi will seem as strange as charging for running water.

By: Daniel

Daniel — Fri, 28 Nov 2008 08:03:52 +0000

Hello,
I am Daniel from Tourismuszukunft – just some thoughts…
It was kind of aggressive solution to write the hotel’s name… Google is dominated now by blogs. I consider Wilhelmus solution a quite good one… hopefully there will be other good ones as well, because shipping beer to Canada is kind of expensive .
Best regards,
Daniel

By: William Bakker

William Bakker — Thu, 27 Nov 2008 20:39:41 +0000

That’s why I didn’t name the hotel. This is a reality everywhere and putting the blame on one operator wouldn’t be fair.
In some cases though, people/companies do evil/stupid things. I don’t think there’s a problem with pointing them out. Makes everybody think twice.

By: Holly

Holly — Thu, 27 Nov 2008 20:01:06 +0000

So what happens now? The hotel has been widely criticized, yet they were already on the way to solve the problem. Is it only the hotel’s role to try to communicate the full story? Is spreading the good news as strongly embraced in social media as spreading the bad? Even in your post, though you share the update on this situation, it’s a footnote in brackets at the end of the text, not worthy of mention in your opening paragraph, much less its own headline. (I’m not saying you personally need to lead the way on this. Just an observation.)
It’s the same criticism that newspapers have faced forever. Everyone sees the big splashy headline, but no one ever sees the correction buried at the bottom of page 3. With social media, we have a chance to deal with the follow-up in a better way, but how often does this happen?

By: Joel Tkach

Joel Tkach — Thu, 27 Nov 2008 17:16:46 +0000

I would suggest the hotel provide wireless internet at no charge in exchange for the customer completing a survey. This way there is value back to the property as management and staff can learn where they doing well and where there is room for improvement.

By: Bodenseepeter

Bodenseepeter — Thu, 27 Nov 2008 06:42:14 +0000

…it wasn’t me who booked the hotel. The company asking for my presentation picket it.

By: Richard Millington

Richard Millington — Thu, 27 Nov 2008 01:11:01 +0000

I don’t it’s long before charging for Wifi will seem as strange as charging for running water. It will just be anticipated at most hotels and public venues.
Transportations hubs, then hotels, then (hopefully), entire cities